Shipping Policy

Valianne's Trends Apparel is committed to processing and delivering your orders as efficiently as possible. This Shipping Policy explains how we handle orders and deliveries within the Philippines.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or Philippine holidays may be processed on the next business day.

Processing times may take longer during sales, promotions, holidays, or periods of unusually high order volume.

Delivery

We deliver orders to locations within the Philippines through our designated courier or logistics partners.

Estimated delivery time is approximately 3–7 business days after your order has been dispatched. Delivery times may vary depending on the destination, courier operations, weather conditions, holidays, and other circumstances beyond our control.

Remote or hard-to-reach areas may require additional delivery time.

Shipping Fees

Shipping fees are calculated and displayed at checkout based on the delivery location, order size, and applicable shipping arrangements.

Any free-shipping promotions are subject to their respective terms and conditions.

Order Tracking

When available, customers may receive tracking information once their order has been dispatched. Customers are responsible for providing accurate and complete delivery information when placing an order.

Delays, Failed Deliveries, and Incorrect Addresses

Valianne's Trends Apparel is not responsible for delays caused by circumstances beyond our reasonable control, including severe weather, natural disasters, courier disruptions, holidays, or incorrect/incomplete delivery information provided by the customer.

If a delivery fails because of an incorrect address, unavailable recipient, or other customer-related issue, additional shipping charges may apply for re-delivery.

Lost or Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide your order details and supporting photographs.

For packages reported as lost or significantly delayed, we will coordinate with the applicable courier to investigate the shipment and determine the appropriate resolution.

Contact Us

For shipping-related questions or concerns, please contact:

Valianne's Trends Apparel
📧 valiannestrends@gmail.com
📞 0936 297 0777
🇵🇭 Philippines